Complaints procedure

We attach great value to the quality of our services.

In the unlikely event that, as a client and/or affected party, you are not satisfied with the working method or service provided by IRISZ, you can submit a complaint. We will respond to your complaint within four weeks and will aim to settle matters within twelve weeks. Should a longer period be necessary to conduct an investigation, you will be informed of the reason for the delay within four weeks. Furthermore, an indication will be given as to when we expect to be able to give you a definite answer.

If our handling of your complaint does not result in a satisfactory outcome, a complaint may be submitted to the Dutch Association of Professional Trainers (NOBTRA). For the procedure and working method of the NOBTRA complaints procedure, visit: http://www.nobtra.nl/klachten/index.php. The judgement of this professional body is binding upon IRISZ, and any consequences arising will be dealt with as quickly as possible.
 

Complaints and the manner in which they are settled are handled in the strictest confidence and are registered by IRISZ for two years.